Partially Degraded Service

Veritone.com website Operational
aiWARE - US Operational
API Operational
Attribute Operational
Automate Operational
Collections Operational
Data Center Operational
Identify Operational
Discovery Operational
Illuminate Operational
Library Operational
Redact Operational
Custom Analytics (VCAP) Operational
Developer Operational
Media Ingestion and Processing Operational
Track Operational
Analytics Center Operational
aiWARE - UK Operational
API Operational
Attribute Operational
Automate Operational
Data Center Operational
Discovery Operational
Collections Operational
Identify Operational
Illuminate Operational
Library Operational
Redact Operational
Custom Analytics (VCAP) Operational
Developer Operational
Analytics Center Operational
aiWARE - CA1 Operational
API Operational
Identify Operational
Illuminate Operational
Library Operational
Redact Operational
aiWARE - US GOV 1 Operational
API Operational
Identify Operational
Illuminate Operational
Library Operational
Redact Operational
aiWARE - US GOV 2 Operational
API Operational
Identify Operational
Illuminate Operational
Library Operational
Redact Operational
aiWARE - US FED 1 Operational
API Operational
Illuminate Operational
Library Operational
Redact Operational
aiWARE - US FED 2 Operational
API Operational
Illuminate Operational
Library Operational
Redact Operational
aiWARE - US FED 3 Operational
API Operational
Illuminate Operational
Redact Operational
DMH Services Degraded Performance
API Operational
Ingest Operational
Processing Operational
Transfer Operational
Cognition Operational
DMH Content CDN Operational
DMH Content API Operational
Email Service Operational
Payment Processing Operational
CloudFront Application CDN Operational
Relational Database Service Operational
Elastic Compute Cloud Operational
ElastiCache Operational
Elastic Load Balancing Operational
US East Storage Operational
US West Storage Operational
UK Storage Operational
DMH Sites Operational
Akamai Edge Delivery Degraded Performance
Broadbean Operational
Broadbean Adcourier Operational
Broadbean Aplitrak Operational
Broadbean Search Operational
Broadbean Talentsearch Operational
Broadbean New Manage Responses (NMR) Operational
Broadbean Old Manage Responses (OMR) Operational
Broadbean Parsing Operational
Broadbean Hybrid Operational
Broadbean Candidate Hub Operational
Broadbean Sync/Auto Post Operational
Broadbean Compliance Dashboard Operational
Broadbean Candidate Writer Operational
Broadbean (Pandologic) Operational
PandoIQ Operational
Support Channels Operational
Email Support Operational
Phone Support Operational
Web Form Support Operational
Chat Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: aiWARE UK-1 Monthly Patching - Tuesday 04/21/2026 - 02:30 AM MT Apr 21, 2026 08:30-14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 2026 - 10:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 2026 - 09:36 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 17, 2026 - 12:12 UTC
Scheduled - Type: Maintenance – aiWARE UK-1 Monthly Patching
Date: April 21, 2026

Dear Clients,

On Tuesday, 04/21/2026 at 02:30 AM MT, we will be doing a maintenance on 'aiWARE UK-1'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the services as configuration and failover testing are being conducted. The window for maintenance is set for 5 hours, with impacts expected to be seen in timeframes of 30 minutes throughout.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 17, 2026 - 11:36 UTC

Scheduled Maintenance: DMH General Maintenance - Tuesday 04/21/26 - 04:00 AM MT Apr 21, 2026 10:00-14:00 UTC

Type: Maintenance – DMH General Maintenance
Date: April 21, 2026

Dear Clients,

On Tuesday, 03/21/2026, at 04:00 AM MT, we will be performing scheduled maintenance on the DMH cluster. During this time, you may experience intermittent session issues with DMH services as configuration changes and failover testing are conducted.

The maintenance window is scheduled for 4 hours, and any impact is expected to occur intermittently during this period.

Please feel free to reach out to support@veritone.com if you have any additional questions.
Posted on Apr 20, 2026 - 08:00 UTC

Scheduled Maintenance: aiWARE US-1 Monthly Patching - Wednesday 04/22/2026 - 02:30 AM MT Apr 22, 2026 08:30-14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 2026 - 10:17 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 2026 - 10:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 17, 2026 - 12:14 UTC
Scheduled - Type: Maintenance – aiWARE US-1 Monthly Patching
Date: April 22, 2026

Dear Clients,

On Wednesday, 04/22/2026 at 02:30 AM MT, we will be doing a maintenance on 'aiWARE US-1'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the services as configuration and failover testing are being conducted. The window for maintenance is set for 5 hours, with impacts expected to be seen in timeframes of 30 minutes throughout.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 17, 2026 - 11:50 UTC

Scheduled Maintenance: aiWARE US-GOV-1 Monthly Patching - Thursday 04/23/2026 - 02:30 AM MT Apr 23, 2026 08:30-14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 2026 - 10:15 UTC
Scheduled - Type: Maintenance – aiWARE US-GOV-1 Monthly Patching
Date: April 23, 2026

Dear Clients,

On Thursday, 04/23/2026 at 02:30 AM MT, we will be doing a maintenance on 'aiWARE US-GOV-1'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the services as configuration and failover testing are being conducted. The window for maintenance is set for 5 hours, with impacts expected to be seen in timeframes of 30 minutes throughout.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 17, 2026 - 12:00 UTC

Scheduled Maintenance: PandoLogic General Maintenance - Thursday 04/23/2026 - 10:00 AM MT Apr 23, 2026 16:00 - Apr 26, 2026 18:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 2026 - 10:01 UTC
Scheduled - Type: Maintenance – PandoLogic General Maintenance
Date: April 23, 2026

Dear Clients,

On Sunday, 04/23/2026, at 10:00 AM MT, we will be performing scheduled maintenance. During the maintenance, you may experience sporadic session issues with the 'PandoIQ' service as configuration and failover testing are being conducted. The window for maintenance is set for 74 hour, and impacts are expected to occur intermittently throughout this timeframe.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 20, 2026 - 10:01 UTC

Scheduled Maintenance: FED-1 aiWARE General Maintenance - Thursday 04/23/26 - 06:00 PM MT Apr 24, 2026 12:00-14:00 UTC

Type: Maintenance – FED-1 aiWARE General Maintenance
Date: April 23, 2026

Dear Clients,

On Tuesday, 04/23/2026, at 06:00 PM MT, we will be performing scheduled maintenance on the FED-1 cluster. During this time, you may experience intermittent session issues with services in the FED-1 region as configuration changes and failover testing are conducted.

The maintenance window is scheduled for 2 hours, and any impact is expected to occur intermittently during this period.

Please feel free to reach out to support@veritone.com if you have any additional questions.
Posted on Apr 20, 2026 - 09:50 UTC

Scheduled Maintenance: aiWARE US-GOV-2 Monthly Patching - Monday 04/27/2026 - 02:30 AM MT Apr 27, 2026 08:30-14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 20, 2026 - 10:19 UTC
Scheduled - On Monday, 04/27/2026 at 02:30 AM MT, we will be doing a maintenance on 'aiWARE US-GOV-2'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the services as configuration and failover testing are being conducted. The window for maintenance is set for 5 hours, with impacts expected to be seen in timeframes of 30 minutes throughout.
Apr 17, 2026 - 12:03 UTC
Apr 20, 2026
Scheduled Maintenance: US-FED-2 aiData cut-over to ai13s Cluster - Monday 04/20/2026 - 04:00 PM MT
Completed - The scheduled maintenance has been completed.
Apr 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 10:00 UTC
Scheduled - Type: Maintenance – US-FED-2 aiData cut-over to ai13s cluster
Date: March 24, 2026

Dear Clients,

On Monday, 04/20/2026, at 04:00 PM MT, we will be doing a maintenance on US-FED-2 aiData cut-over to ai13s cluster. The exercise will be to aiData cut-over to ai13s cluster . During the maintenance, you may experience sporadic session issues with the API, Illuminate, Library and Redact as configuration and failover testing are being conducted. The window for maintenance is set for 2 hours and impacts are expected to be seen in timeframes of 30 minutes throughout.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Apr 20, 09:05 UTC
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Users Unable to Log In FED-1
Resolved - The issue has been resolved. Thank you for your patience.
Apr 16, 18:50 UTC
Investigating - We are actively investigating the issue.
Apr 16, 18:01 UTC
Apr 15, 2026
Aiwaire US-1 – Service Down
Resolved - Service Restored:
The issues affecting the GOV-1 environment have been resolved, and all services are now operating normally.
Our team will continue to monitor the system as the remaining processing backlog clears.

We appreciate your patience during this recovery period.
Apr 15, 11:02 UTC
Investigating - We are currently investigating reports of access issues and intermittent service unavailability within the GOV-1 environment. Users may encounter "503 Service Unavailable" errors when attempting to access the API.

Our engineering team is actively working to restore full service.
We apologize for the inconvenience and will provide further updates as they become available.
Apr 15, 09:46 UTC
Apr 14, 2026
Can't Login To 'pandoiq.com'
Resolved - This incident has been resolved.
Apr 14, 07:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 07:30 UTC
Investigating - We are currently investigating this issue
Apr 14, 06:50 UTC
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
503 Error Impacting Login in Gov 1 Environment
Resolved - This incident has been resolved. Thank you for your patience, and we apologize for any inconvenience.
Apr 9, 17:48 UTC
Monitoring - A fix has been implemented, and the team is actively monitoring the situation. Thank you very much for your patience.
Apr 9, 17:39 UTC
Investigating - We are currently investigating the issue and will provide updates as they become available.
Apr 9, 16:22 UTC
Analytics Center Performance Issues
Resolved - This issue has been resolved and the Analytic Center is now fully operational.

Thank you for your patience.
Apr 9, 14:05 UTC
Investigating - We are currently investigating an issue with the Analytic Center.

Our engineering team is actively working to identify the root cause.

We apologize for the disruption and will provide an update as soon as more information is available.
Apr 9, 13:21 UTC
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

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