All Systems Operational

aiWARE - US Operational
API Operational
Attribute Operational
Automate Operational
Collections Operational
Data Center Operational
Identify Operational
Discovery Operational
Illuminate Operational
Library Operational
Redact Operational
Custom Analytics (VCAP) Operational
Developer Operational
Media Ingestion and Processing Operational
Track Operational
Veritone.com website Operational
aiWARE - UK Operational
API Operational
Attribute Operational
Automate Operational
Data Center Operational
Discovery Operational
Collections Operational
Identify Operational
Illuminate Operational
Library Operational
Redact Operational
Custom Analytics (VCAP) Operational
Developer Operational
aiWARE - CA1 Operational
API Operational
Identify Operational
Illuminate Operational
Library Operational
Redact Operational
aiWARE - US GOV 1 Operational
API Operational
Identify Operational
Illuminate Operational
Library Operational
Redact ? Operational
aiWARE - US GOV 2 Operational
API Operational
Identify Operational
Illuminate Operational
Library Operational
Redact Operational
aiWARE - US FED 1 Operational
API Operational
Illuminate Operational
Library Operational
Redact Operational
aiWARE - US FED 2 Operational
API Operational
Illuminate Operational
Library Operational
Redact Operational
aiWARE - US FED 3 Operational
API Operational
Illuminate Operational
Redact Operational
DMH Services Operational
API Operational
Ingest Operational
Processing Operational
Transfer Operational
Cognition Operational
DMH Content CDN Operational
DMH Content API Operational
Email Service Operational
Payment Processing Operational
CloudFront Application CDN Operational
Relational Database Service Operational
Elastic Compute Cloud Operational
ElastiCache Operational
Elastic Load Balancing Operational
US East Storage Operational
US West Storage Operational
UK Storage Operational
DMH SItes Operational
Akamai Edge Delivery Operational
Veritone Hire (Broadbean) Operational
Broadbean Adcourier ? Operational
Broadbean Aplitrak Operational
Broadbean Search Operational
Broadbean Talentsearch Operational
Broadbean New Manage Responses (NMR) Operational
Broadbean Old Manage Responses (OMR) Operational
Broadbean Parsing Operational
Broadbean Hybrid Operational
Broadbean Candidate Hub Operational
Broadbean Sync/Auto Post Operational
Broadbean Compliance Dashboard ? Operational
Broadbean Candidate Writer Operational
Veritone Hire (Pandologic) Operational
PandoIQ ? Operational
Support Channels Operational
Email Support Operational
Phone Support Operational
Web Form Support Operational
Chat Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: US FED 3 Security Patching - Monday 07/14/25 - 11:00 AM MT Jul 14, 2025 17:00-20:00 UTC

Type: Maintenance – US FED 3 Security Patching
Date: July 14, 2025

Dear Clients,

On Monday, 07/14/25, at 11:00 AM MT, we will be doing a maintenance on 'US FED 3'. This exercise will focus on security patching. During the maintenance, you may experience sporadic session issues with the 'US FED 3' services as configuration and failover testing are being conducted. The window for maintenance is set for 3 hours and impacts are expected to be seen in timeframes of 30 minutes throughout.

Please feel free to reach out to support@veritone.com if you have any additional questions.
Posted on Jul 10, 2025 - 10:43 UTC

Scheduled Maintenance: US FED 1 Security Patching - Monday 07/14/25 - 03:00 PM MT Jul 14, 2025 21:00 - Jul 15, 2025 00:00 UTC

Type: Maintenance – US FED 1 Security Patching
Date: July 14, 2025

Dear Clients,

On Monday, 07/14/25, at 03:00 PM MT, we will be doing a maintenance on 'US FED 1'. This exercise will focus on security patching. During the maintenance, you may experience sporadic session issues with the 'US FED 1' services as configuration and failover testing are being conducted. The window for maintenance is set for 3 hours and impacts are expected to be seen in timeframes of 30 minutes throughout.

Please feel free to reach out to support@veritone.com if you have any additional questions.
Posted on Jul 10, 2025 - 10:20 UTC

Scheduled Maintenance: US FED 2 Security Patching - Tuesday 07/15/25 - 03:00 PM MT Jul 15, 2025 21:00 - Jul 16, 2025 00:00 UTC

Type: Maintenance – US FED 2 Security Patching
Date: July 15, 2025

Dear Clients,

On Tuesday, 07/15/25, at 03:00 PM MT, we will be doing a maintenance on 'US FED 2'. This exercise will focus on security patching. During the maintenance, you may experience sporadic session issues with the 'US FED 2' services as configuration and failover testing are being conducted. The window for maintenance is set for 3 hours and impacts are expected to be seen in timeframes of 30 minutes throughout.

Please feel free to reach out to support@veritone.com if you have any additional questions.
Posted on Jul 10, 2025 - 10:26 UTC
Jul 11, 2025

No incidents reported today.

Jul 10, 2025
Scheduled Maintenance: aiWARE Prod1 Database Reboot - Wednesday 07/09/25 - 06:30 PM MT
Completed - The scheduled maintenance has been completed.
Jul 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 12:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 4, 23:26 UTC
Scheduled - Type: Maintenance – aiWARE Prod1 Database Reboot
Date: July 09, 2025

Dear Clients,

On Wednesday, 07/09/25 at 06:30 PM MT, we will be performing scheduled maintenance on aiWARE Prod1 Database. The primary objective of this maintenance is to reboot aiWARE Prod1 Database. During this time, you may experience sporadic session issues or job processing interruptions due to system changes and failover events. The maintenance window is set for 1.5 hours, and impacts are expected throughout the duration.

Please feel free to reach out to support@veritone.com if you have any additional questions.
Jul 4, 23:23 UTC
Jul 9, 2025

No incidents reported.

Jul 8, 2025
Scheduled Maintenance: aiWARE US-GOV-1 Monthly Security Patching - Tuesday 07/08/25 - 02:30 AM MT
Completed - The scheduled maintenance has been completed.
Jul 8, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:30 UTC
Scheduled - Dear Clients,

On Tuesday, 07/08/25 at 02:30 AM MT, we will be doing a maintenance on 'aiWARE US-GOV-1'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the API, illuminate, redact, and automate apps as configuration and failover testing are being conducted. The window for maintenance is set for 5 hours, with impacts expected to be seen in timeframes of 30 minutes throughout.


Please feel free to reach out to support@veritone.com if you have any additional questions.
Jul 6, 10:18 UTC
Jul 7, 2025
DMH Video Encoding Delays
Resolved - This incident has been resolved. We sincerely appreciate your patience and understanding throughout the process.
Jul 7, 21:17 UTC
Monitoring - The issue has been fixed, and we are currently monitoring the situation. Thank you for your patience!
Jul 7, 21:10 UTC
Update - We are continuing to investigate the issue. Thank you for your patience!
Jul 7, 18:40 UTC
Investigating - We are currently experiencing delays in the processing of rendition and fulfillment requests for video files in the DMH Service. Our team is actively investigating the cause and will provide an update shortly.
Jul 7, 17:21 UTC
Scheduled Maintenance: aiWARE US-GOV-2 Monthly Security Patching - Monday 07/07/25 - 02:30 AM MT
Completed - The scheduled maintenance has been completed.
Jul 7, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:30 UTC
Scheduled - Type: Maintenance – aiWARE US-GOV-2 Monthly Security Patching
Date: July 7, 2025

Dear Clients,

On Monday, 07/07/25, at 02:30 AM MT, we will be doing a maintenance on 'aiWARE US-GOV-2'. The exercise will be to perform security patching. During the maintenance, you may experience sporadic session issues with the 'API', 'Identify', 'Illuminate', 'Library' and 'Redact' services as configuration and failover testing are being conducted. The maintenance window is set for 5 hours, with impacts expected to occur in 30-minute intervals throughout.

Please feel free to reach out to support@veritone.com if you have any additional questions.
Jul 3, 00:35 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Third-Party Outage Affecting Email Support
Resolved - Email and Chat support channels are now operational. The issue with our third-party provider that was affecting our email and chat systems has been resolved.

We apologize for any inconvenience this may have caused and appreciate your patience during the outage.
Jun 27, 14:31 UTC
Monitoring - We're seeing significant progress in service restoration.
New support cases are now successfully reaching our Support queue, and our support team can observe that recovering emails impacted by the recent outage is in delivery progress.
Jun 27, 12:20 UTC
Update - We have received another update from our vendor. They are actively working to clear the backlog for both inbound and outbound emails.
We appreciate your continued patience and understanding.
Jun 26, 18:29 UTC
Identified - We've received an update from our vendor regarding the issue. Their investigation indicates that a spike in traffic has caused a backlog in both inbound and outbound email processing. The issue has been isolated, and mitigation efforts are currently underway.
We appreciate your patience and understanding.
Jun 26, 16:18 UTC
Investigating - We're currently experiencing a disruption to our email and chat support channels due to an issue with a third-party provider. Customers may experience delays or failures when sending emails to our support team.
https://status.salesforce.com/instances/NA243
As an alternative, please use our webform to open a ticket here: https://support.veritone.com/s/contactsupport?language=en_US. Please note that there might be some delay in response even through the webform due to the ongoing issue with our vendor.
Jun 26, 15:45 UTC
Aiwaire US-1 – Service Down
Resolved - Update : Client services are unaffected. Our service remains operational.
Jun 27, 12:01 UTC
Investigating - An API outage is currently impacting Aiwaire US-1 services. Our technical team has been engaged and is in the process of investigating the issue. We'll share an update with you as soon as new information becomes available.
Jun 27, 11:36 UTC
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